Money Back Guarantee
We are so confident our records are the best that we are offering a money back guarantee. If criminal records should have been returned based on our Coverage, and they were not, you may receive a refund for your background check.
You must agree to the coverage as listed in the terms and conditions, and in the event you challenge a complete report and can prove that a record exists in a jurisdiction included in the Coverage area, eKnowID will refund the purchase in full.
The money back guarantee does not apply to the following:
- Records not located in the Coverage area.
- Records expunged by the courts.
- Juvenile records or arrest records that did not result in conviction