How does the eKnowID money back guarantee work?

Money Back Guarantee

We are so confident our records are the best that we are offering a money back guarantee. If criminal records should have been returned based on our Coverage, and they were not, you may receive a refund for your background check.

You must agree to the coverage as listed in the terms and conditions, and in the event you challenge a complete report and can prove that a record exists in a jurisdiction included in the Coverage area, eKnowID will refund the purchase in full.

The money back guarantee does not apply to the following:

  • Records not located in the Coverage area.
  • Records expunged by the courts.
  • Juvenile records or arrest records that did not result in conviction